FAQ
You can book online at driverprovider.com, via our iOS or Android app, by calling (800) 700-2687, or by emailing Reservations@driverprovider.com. Our team is available 24 hours a day, 7 days a week to take reservations and answer questions. Online booking is fully self-service, and bookings can also be made by phone or email. All bookings, regardless of submission method, are subject to confirmation by our team to ensure accuracy, availability, and proper service coordination.
For single-vehicle airport transfers, 24 to 48 hours is typically sufficient in off-peak periods. For group bookings, charter coach, and peak-season requests, we recommend booking as far ahead as possible.
When booking, please have the following ready:
We offer fixed rates for airport transfers up to a certain mileage. All other requests are billed hourly. Rates are quoted on an individual basis depending on the request. Rate sheets are available on request for corporate clients and event planners.
We accept Credit Card, Check, Venmo, and Zelle.
For charter coach bookings, a 50% non-refundable deposit is required at reservation, with the balance due 10 days prior to the first reservation.
A discretionary chauffeur gratuity is recommended and added to your total for your convenience. You may adjust this or remove it completely at your discretion.
We monitor your flight in real time. If your flight is delayed, your chauffeur adjusts accordingly. There are no additional charges for flight delays.
For commercial flight arrivals, we do not charge additional fees for waiting on one flight and its luggage.
For non-airport pickups, a 15-minute grace period is given. If guests are not ready to depart after the grace period, the booking switches to hourly billing.
Standard meeting procedure varies by airport.
| Airport | Meeting Procedure |
|---|---|
| Phoenix Sky Harbor (PHX) | Baggage meet complimentary for sedan and SUV. Larger vehicles (van, mini bus, motor coach) are curbside. Greeter upgrade available for $89. |
| Tucson International (TUS) | Baggage meet complimentary for all vehicles. TUS does not allow curbside pickup. |
| Salt Lake City International (SLC) | Curbside pickup standard for all vehicles. Baggage-meet upgrade for sedan and SUV available for $25. Larger vehicles are curbside. Greeter upgrade available for $89. |
| Jackson Hole (JAC) | Baggage meet complimentary for all vehicles. Curbside also permitted. |
Your chauffeur will be professionally dressed in our standard uniform (black suit, white shirt, burgundy tie, black dress shoes, with a visible name badge), will have your name and itinerary confirmed in advance, will assist with luggage, and will maintain a professional, discreet manner throughout your journey.
Yes. Every vehicle in our fleet is non-smoking.
Wi-Fi is complimentary in our sedan and SUV fleet. For anything larger than an SUV (Sprinter, Mini Bus, Coach, Limo), Wi-Fi is available for an additional fee assessed at the time of booking.
Cancellations made within the vehicle’s respective cancellation window are billed for the total estimated usage at the time of booking. Cancellation windows differ by location and vehicle type:
| Location | Sedan / SUV | Sprinter, Mini Bus, Motor Coach, Limo, Staff |
|---|---|---|
| Phoenix (PHX) | 4 hours | 10 days |
| Tucson (TUS) | 4 hours | 10 days |
| Salt Lake City (SLC) | 4 hours | 10 days |
| Jackson Hole (JAC) | SUV only: 24 hours (no sedans available) | 10 days |
Deposits where applicable
Non-refundable deposits are required based on the following schedule: 50% of the total estimated program is due at the time of booking, and the remaining 50% is due 10 days prior to the first reservation.
Yes. Contact our team as early as possible to make changes. We will accommodate changes subject to vehicle and chauffeur availability.
Our team is available 24/7 by phone or email. We are happy to help.